Service Package includes: • Monitoring and alerting for Database Server devices • Remote remediation and fix on Database Server devices • Proactive maintenance on Database Server devices • Incident reporting & root cause analysis • Vendor coordination for Incidents • Support for MS SQL • This product is available in 24/7 only
Service Package includes: • 24/7 monitoring & Alerting • Full Alert Based Remote remediation • Preventive maintenance on desktops • Windows Patch Whitelisting • Windows Patch Management • Windows alert Triage and Escalation • Disk Cleanup/Temp File Deletion • Disk Health Check • Performance and Preventative Maintenance Reports • Backup alert monitoring via RMM tool • AV Management (Updates)
Service Package includes: • 24/7 monitoring and alerting for servers • Full Alert Based Remote Remediation • Windows Patch Whitelisting • Windows Patch Management • AV Management (Updates) • Windows Server Services • Disk Cleanup/Temp File Deletion • Disk Health Check • Domain Account Maintenance (Active Directory) • Print & File Sharing • Email Issues • Backup Job Failures (Root Cause Analysis) • Third Party Coordination for remediation of issues (does not include hardware return merchandise authorization)
Service Package includes: • 24/7 Monitoring & Alerting (Routers/Switches, WAP’s & Firewalls) • Level 3 Troubleshooting and Remediation • Coordination with Hardware Vendor Support • Configuration Backup Restoration by request when backup provided by CUSTOMER • ISP Vendor Management (Routers/Firewalls) • Firmware Updates
When your IT needs a little help with the basics so they can focus on other important things.
Our most popular service tier ensuring our operation is running smoothly, safe, and secure with 24-hour proactive monitoring and alerts.
This is a complete managed service tier. All the bells and whistles are included. Perfect for the organization that does not have any IT resources in house.