Managed Services

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.

Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.

What are Managed Services, anyway?

3 Tiers of Service

or consume a-la-carte!


When your IT needs a little help with the basics so they can focus on other important things.


Our most popular service tier  ensuring our operation is running smoothly, safe, and secure with 24-hour proactive monitoring and alerts.


This is a complete managed service tier. All the bells and whistles are included. Perfect for the organization that does not have any IT resources in house. 


Contact Us

 Address. 15851 Dallas Parkway, Suite 600, Addison, TX 75001

Tel. 972-755-1857

© 2011 -2020 by Teknownow an SWTelston LLC Brand